I was on a flight the other day and happened to be sitting next to a woman and her husband who were talking about their business. I heard a few terms that I recognized and quickly surmised that they were in the same industry I am. I proceeded to join in the conversation. The [...]
Filed under: General Observations, Image Perception | Tagged: competitive advantage | Leave a Comment »
A while back, a fellow blogger wrote about the ability to track UPS packages and what a great feature it is (shame on me, I forgot who it was). And it is a great feature. Not only from the stand point of the customer, but for UPS as well. How many calls do [...]
Filed under: Client Satisfaction, General Observations | Leave a Comment »
Just got off the phone with another sales person trying to sell me CD and DVD services, whatever that is. He seemed like a nice enough guy so I let him do his thing. Only problem was that my company rarely uses CDs or DVDs for anything so when he asked me if I [...]
Filed under: General Observations, Mistakes, Sales Calls | 1 Comment »
One of the most difficult things to deal with in any company are the people that are happier saying “We can’t do that” than “Let’s see if we can figure out a way to do that.” We’ve all worked with them. They almost seem relieved when they can say “We can’t do that.” It means [...]
Filed under: Creativity, General Observations | 1 Comment »
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